Help & FAQ

This will assure you of a room on the occasions requiring you to arrive late in the day. A guaranteed reservation holds the room all night.
Can I use the hotel facilities?
In most residences tenants can use the hotel facilities at no additional charge. We recommend that you ask the front desk upon arrival which services are included in the rent.
How can I cancel my booking?
Cancellations must be received prior to the local time and date stated in the quoted policy and failure to comply may result in the residence charging you for accommodations. Residence policies differ; therefore, this should be verified at the time the reservation is placed.
What kind of packages do you offer?
Each member residence offers a choice of rates, packages and special promotions. Policies may vary depending on the specific residence and the rate plan you reserve. Please verify these details when confirming your reservation.
Help & FAQ Terms & Conditions © NATIONAL RESIDENCES 2013